EPFO’s WhatsApp service redressed subscribers’ grievances during COVID-19 pandemic; details here
New Delhi: EPFO has just lately launched a WhatsApp-based helpline-cum-grievance redressal mechanism beneath its Nirbadh initiatives to make sure seamless and uninterrupted service supply to subscribers in the course of the COVID-19 pandemic. The new grievance redressal mechanism, utilizing Whatsapp, has gained immense reputation amongst EPFO’s stakeholders, mentioned a Ministry of Labour and Employment assertion.
So far, EPFO has redressed greater than 1,64,040 grievances and queries by means of WhatsApp. This has led to declining within the registration of grievances/queries on social media like Facebook /Twitter by 30% and on EPFiGMS (EPFO’s on-line grievance decision portal) by 16% because the launch of WhatsApp helpline numbers.
This facility has been given along with the varied different technique of grievance redressal boards of EPFO which embody web-based EPFiGMS portal, CPGRAMS, social media pages, Facebook and Twitter, and a devoted 24×7 name centre.
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With WhatsApp rising as an enormous platform for communication in India, the EPFO initiative will enable the PF subscribers to work together instantly with regional places of work at a customized degree adhering to the one-to-one steering precept.
The new facility will guarantee immediate and safe companies to subscribers from the consolation of their houses.
WhatsApp helpline is now purposeful in all of the 138 regional places of work of EPFO. Any stakeholders can merely file a grievance or search steering on any queries regarding companies supplied by EPFO, by placing a WhatsApp message on the helpline variety of the involved regional workplace the place the PF account is maintained.
Dedicated WhatsApp Helpline numbers of all regional places of work can be found on the homepage of EPFO’s official web site. The helpline goals to make the subscribers self-reliant by taking digital initiatives of EPFO to the final mile, thereby decreasing dependence on intermediaries.
To make sure the expeditious decision of the grievance and reply to the queries raised on WhatsApp, every regional workplace has been geared up with a devoted staff of consultants.
The transfer is predicted to drastically cut back the necessity for the subscribers to bodily go to EPFO’s places of work, thereby, facilitating social distancing in EPFO’s office in the course of the COVID-19 pandemic.
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