Delhi High Court issues notice to Centre, AAP government on functioning of COVID-19 helpline numbers
New Delhi: The Delhi High Court, which took a suo moto cognisance of a video clipping on social media through which a person is seen working from pillar to put up to get his mom hospitalised after testing positive for COVID-19, on Wednesday (May 27) directed the Centre and the AAP-led Delhi authorities to position earlier than it preparations made to take care of such sufferers.
Appearing for the Delhi authorities, advocate Rahul Mehra advised the courtroom that the helpline numbers have been discovered to not be functioning effectively, due to this fact, directions have been issued to set the system so as.
Earlier, the High Court took a suo moto discover of a video clipping on social media through which a person claims that his mom was admitted to a Delhi hospital and was examined positive for COVID-19, however the hospital requested him to rearrange a ventilator and mattress in one other hospital.
In the video clip, the person is saying that he visited a number of hospitals, however to no avail. He additionally tried the Helpline No.1075, apart from dialling DSO’s numbers–9870552526, 011-22307133 and 22307145 however did not get any assist.
The courtroom directed the Central authorities, in addition to the federal government of National Capital Territory of Delhi (GNCTD) to file their standing experiences on all the problems said within the video clipping and in addition on the matter that the courtroom has taken observe of.
The matter, nevertheless, will probably be positioned earlier than the bench headed by Chief Justice, which is the PIL bench, on the following date. The courtroom additionally appointed an amicus curiae and requested for the assertion of the one that made the video clipping.
The courtroom took discover of the clipping saying, “The aforesaid video recording raises serious issues of public concern in the present-day context. A person who, or whose family or friend is found Covid-19 positive, should be able to call the helplines to not only report such occurrence but to also seek guidance and assistance with regard to the hospitals to which such patient may be taken – if hospitalisation is necessary keeping in view of the condition of the patient. The helplines should render meaningful and effective help to the callers.”
The Delhi authorities’s advocate accepted within the courtroom that the helpline numbers have been discovered to not be functioning effectively whereas submitting that this might be corrected inside the subsequent couple of days.
Representing the Centre, Advocate Kirtiman Singh, stated that 1075 is an All-India helpline quantity that obtained about three lakh calls on it. He additionally knowledgeable that courtroom {that a} cell utility is below improvement to offer dwell updates of the hospital beds out there in Delhi authorities hospitals in addition to non-public hospitals, apart from different associated info.
The courtroom, nevertheless, noticed that the GNCTD and the Centre ought to reply to the grievances of the stated particular person, apart from asking to position the standing earlier than it with regard to the preparations made to take care of critical COVID-19 sufferers, who want hospitalisation.
“The status of functional and responsive helpline numbers being operated by the GNCTD and the Central government should also be placed before the Court. Also place the status of the capacity of the helpline numbers whether the same is sufficient to deal with the present call traffic and the traffic expected in the foreseeable future, keeping in view the continuous rise in the number of cases being reported each day,” the HC stated.
The courtroom additional noticed, “The capacity created to deal with calls made on the helpline numbers; the nature of assistance rendered, and; the log maintained for the same, if any, should also be placed before the Court.”
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